{"id":1535,"date":"2013-08-20T14:32:26","date_gmt":"2013-08-20T13:32:26","guid":{"rendered":"http:\/\/blog.invoiceberry.com\/?p=1535"},"modified":"2016-06-13T11:18:58","modified_gmt":"2016-06-13T10:18:58","slug":"does-your-company-really-need-to-be-on-social-media-3","status":"publish","type":"post","link":"https:\/\/www.invoiceberry.com\/blog\/does-your-company-really-need-to-be-on-social-media-3\/","title":{"rendered":"Does your company really need to be on social media?"},"content":{"rendered":"
\"Does<\/a>
Does your company really need to be on social media?<\/figcaption><\/figure>\n

You\u2019d have to conclude that social media is essential to your company\u2019s survival if you listened to most of the ‘expert opinion’ online. However, you\u2019d also notice that the websites so passionately advocating the need for social media are usually offering their services as social media consultants. They make compelling arguments for their case, of course, but why wouldn\u2019t they? To help you decide whether your business really needs to be on social media you need to take a more objective view. Let\u2019s start by looking at the facts.<\/p>\n

Who you\u2019re selling to is important<\/h2>\n
\"Who<\/a>
Who are you selling to?<\/figcaption><\/figure>\n

Social media has been taken up quickly by the younger generation – after all, Facebook was originally an exclusive networking site for students at Harvard University. As a result businesses with more mature audiences may have initially passed over investing in social media believing it\u2019s something their customers just aren\u2019t interested in. Evidence that social media use is growing among older people may make such businesses re-evaluate their position, however. A Global Web Index study [https:\/\/www.globalwebindex.net\/Stream-Social<\/a>] for example found that amongst 55-64 year olds Twitter had seen 79% growth in active users over 2012.<\/p>\n

Then there\u2019s the difference between B2B sales and B2C sales. There\u2019s a belief that while social media is useful for selling to consumers, its uses are limited when it comes to B2B. While studies have confirmed that social media has more of an impact when used for B2C, 43% [http:\/\/www.business2community.com\/facebook\/facebook-marketing-statistics-you-need-to-know-0289953<\/a>] of B2B companies have nevertheless said they have gained customers from Facebook. While the figures don\u2019t tell us whether the companies gained enough customers for their social media campaign to have been worthwhile, it does suggest that old preconceptions about whether social media could help your business must be constantly reevaluated.<\/p>\n

You won\u2019t get rich quick<\/h2>\n
\"Social<\/a>
Social media is a long process: You won’t get rich quick!<\/figcaption><\/figure>\n

The Social Media Examiner questioned 3,000 [http:\/\/www.socialmediaexaminer.com\/social-media-marketing-industry-report-2013\/<\/a>] marketers about the influence of social media. The numbers don\u2019t necessarily make comfortable reading for supporters of social media, as 57% of all marketers reported no increase in sales. Meanwhile, of those that had been using social media for more than three years, an increase in sales was reported by just over a half of respondents.<\/p>\n

So what does this information tell us? For a start, social media alone is never going to be a quick fix solution, and any business wanting to invest in social media should be prepared for an uphill battle and the need to persevere. Secondly, with so many companies reporting that social media has not increased its sales it should be recognised that an automatic, uncritical \u2018yes\u2019 should never be the answer to whether your business needs social media. While it\u2019s probable that some companies may not effectively be using the tools at their disposal and some may not be tracking sales correctly, in other cases social media will just not be useful. Of course, that\u2019s not to say Twitter, Facebook, YouTube and other services won\u2019t be useful in the future, but right now perhaps you should try to establish where else inward investment could be better spent.<\/p>\n

How to make the most of social media<\/h2>\n

If you believe that on balance your business will benefit in the long-run from social media you\u2019ll need to do much more than just send out a few tweets and get people to like your Facebook page to notice any effect on your turnover. If you don\u2019t put a clear strategy in place your chances of social media success will be all but dead.<\/p>\n

Hiring a social media expert<\/h2>\n
\"Hiring<\/a>
Hiring a social media expert<\/figcaption><\/figure>\n

If you don\u2019t already have the resources to come up with a coherent plan you could outsource the work and hire one of those incredibly enthusiastic social media consultants to help your business. When collaborating with someone on a social media plan make sure they talk in terms of ROI rather than followers or likes. A million likes won\u2019t make you a penny if those potential customers aren\u2019t converted into sales. Watch out for marketing talk and buzz words – if they\u2019re not interested in making it completely clear how social media is going to grow your business it probably isn\u2019t going to grow your business. Finally, remember that social media isn\u2019t a quick fix – don\u2019t expect miracles and don\u2019t be lured by the promise of them.<\/p>\n

If you\u2019re planning on implementing social media into your business without external help make sure you educate yourself thoroughly before beginning. These are some tips to get you started.<\/p>\n

Selecting the right social platform<\/h2>\n

One of the first things you\u2019ll have to consider is what platform to focus on. Facebook and Twitter are the most popular but services such as Pinterest and YouTube might be able to better serve your brand and customers. Do some research on the demographics that use each service and use the figures and trends (remember, use of Twitter by 55-64 year olds is growing) to judge which platform is likely to serve your business best. Beware that the demographics can vary wildly from country to country, so don\u2019t look at a report for American users and assume it will be the same for British users. This can clearly be seen in the fact that last year in America eight in 10 Pinterest users were female, while in the UK six in 10 were male.<\/p>\n

Integrate current marketing efforts<\/h2>\n

Many businesses love taking advantage of social media because it can be relatively cheap, especially for businesses with few employees \u2013 in fact, the Social Media Examiner report showed that 62% of companies with fewer than 10 employers had reduced their marketing costs by using social media. However, if you can afford to continue with any existing marketing efforts make sure to integrate social media into it. For example, Ericsson have found that 67% of people engage with social media while watching the television [http:\/\/www.ericsson.com\/res\/docs\/2012\/consumerlab\/tv_video_consumerlab_report.pdf<\/a>] – if you invite your audience to interact with you immediately via social media during a television advertisement the number of people you reach with your message will dramatically increase.<\/p>\n

Develop a social media policy<\/h2>\n
\"Erase<\/a>
Erase mistakes by applying a social media policy<\/figcaption><\/figure>\n

Every week there is a new scandal over someone\u2019s use of social media. A careless tweet or status update made by an employee can potentially cause huge damage to your business\u2019s reputation, leaving you regretting your decision to ever start using social media. A social media policy can reduce the risk of an online catastrophe. When creating a policy make sure you define what social media is, and remember that new platforms are always being launched. If employees are going to be engaging with customers through social media you\u2019ll want to provide them with some form of specific training so they know how to conduct themselves in the online arena.<\/p>\n

Social media an inevitability?<\/h2>\n

A growing number of people believe that any business intent on thriving will eventually have to embrace social media. Even if you agree with this, there\u2019s still a dilemma, however. While it\u2019s clear that those businesses making the leap early will have an advantage over those that are late to the social media party, if your business won\u2019t benefit from social media over the next few years surely you shouldn\u2019t waste your money. It\u2019s a dilemma that you should only feel confident confronting once you\u2019ve done comprehensive research to find out the likelihood that social media can help your business.<\/p>\n","protected":false},"excerpt":{"rendered":"

You\u2019d have to conclude that social media is essential to your company\u2019s survival if you listened to most of the ‘expert opinion’ online. However, you\u2019d also notice that the websites so passionately advocating the need for social media are usually offering their services as social media consultants. They make compelling arguments for their case, of […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":""},"categories":[56],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5m6q6-oL","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.invoiceberry.com\/blog\/wp-json\/wp\/v2\/posts\/1535"}],"collection":[{"href":"https:\/\/www.invoiceberry.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invoiceberry.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invoiceberry.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invoiceberry.com\/blog\/wp-json\/wp\/v2\/comments?post=1535"}],"version-history":[{"count":11,"href":"https:\/\/www.invoiceberry.com\/blog\/wp-json\/wp\/v2\/posts\/1535\/revisions"}],"predecessor-version":[{"id":3885,"href":"https:\/\/www.invoiceberry.com\/blog\/wp-json\/wp\/v2\/posts\/1535\/revisions\/3885"}],"wp:attachment":[{"href":"https:\/\/www.invoiceberry.com\/blog\/wp-json\/wp\/v2\/media?parent=1535"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invoiceberry.com\/blog\/wp-json\/wp\/v2\/categories?post=1535"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invoiceberry.com\/blog\/wp-json\/wp\/v2\/tags?post=1535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}